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Wanderers Ways - passion not fashion

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Just rang to sort mine and tickets for next two home games.  Mentioned to woman in ticket office how good staff have been over last few months.  Her reply......’Well we all love the club.’ 

We likely wouldn’t have a club to watch on iFollow...

Years back when old poster Northy lost his false gnashers in a stream during some argy-bargy, a parody account named "Northy's Teeth" was set up, where his upper set detailed its adventures and desire

I had a missed call earlier last week from a Bolton number but no message was left and on ringing it back several times it just rings out with no reply.  I've sent a couple of emails too.  It seems the new system cant recognise 2 adults in our group with the same email address, despite a long history of previous bookings etc.

I'm sure the staff are doing all they can but it is immensely frustrating. We just want to support our club! 

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1 hour ago, radcliffewhite1 said:

Poor 

Ellie from BWFC returned my parents email, apologised for the delay and explained that they'd been overwhelmed by the volume. She sorted the season tickets out for them and as usual in their dealings with the club over the phone, they said she was lovely with them. 

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1 hour ago, Duck Egg said:

I had a missed call earlier last week from a Bolton number but no message was left and on ringing it back several times it just rings out with no reply.  I've sent a couple of emails too.  It seems the new system cant recognise 2 adults in our group with the same email address, despite a long history of previous bookings etc.

I'm sure the staff are doing all they can but it is immensely frustrating. We just want to support our club! 

Im doing nowt....

If you go into your network, check the privileges

Being able to assign is not enough, you need to be able to manage

If it says assign, click edit

Edit to manage

They will get an email asking for authorisation

Edited by Casino
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28 minutes ago, Casino said:

Im doing nowt....

If you go into your network, check the privileges

Being able to assign is not enough, you need to be able to manage

If it says assign, click edit

Edit to manage

They will get an email asking for authorisation

Cheers pal. I have done all that but no authorisation was ever sent.  We even set them up with a new account to no avail.  I might try again today while I'm waiting for this call.

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1 minute ago, Duck Egg said:

Cheers pal. I have done all that but no authorisation was ever sent.  We even set them up with a new account to no avail.  I might try again today while I'm waiting for this call.

Go into the actual accounts and the message/ability to authorize you to manage the accounts is in the actual eticketing account. 
 

I had to set a new account up for someone and then for me to manage it and it took me a minute in total pal and that was including logging in as them and accepting the request for me to manage their account 

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1 hour ago, Duck Egg said:

I had a missed call earlier last week from a Bolton number but no message was left and on ringing it back several times it just rings out with no reply.  I've sent a couple of emails too.  It seems the new system cant recognise 2 adults in our group with the same email address, despite a long history of previous bookings etc.

I'm sure the staff are doing all they can but it is immensely frustrating. We just want to support our club! 

It will let you have the same email address as long as you have different passwords, so best logging in as one to change the password and then it will let you in to the other one as well. As above, have a look on your network to see if you're able to 'manage' each other's accounts rather than just assign.

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If you can then use 2 devices and log into both accounts at the same time. When you request to manage the one you are wanting to then the other one should get a notification on their account to be able to accept (rather than the email link). If you then accept then it should be instant on your ‘main’ account that the managed network has changed.
If that doesn’t work, or anything put above, then I reckon you need that call back from them!

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27 minutes ago, Eddie said:

If you can then use 2 devices and log into both accounts at the same time. When you request to manage the one you are wanting to then the other one should get a notification on their account to be able to accept (rather than the email link). If you then accept then it should be instant on your ‘main’ account that the managed network has changed.
If that doesn’t work, or anything put above, then I reckon you need that call back from them!

Aye, comes up as a notification in the account. Go into it, accept, and Sharon's your auntie. 

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2 hours ago, ProfessorWoland said:

Ellie from BWFC returned my parents email, apologised for the delay and explained that they'd been overwhelmed by the volume. She sorted the season tickets out for them and as usual in their dealings with the club over the phone, they said she was lovely with them. 

And that’s good they do resolve issues 

however some haven’t had contact

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1 hour ago, Duck Egg said:

Cheers pal. I have done all that but no authorisation was ever sent.  We even set them up with a new account to no avail.  I might try again today while I'm waiting for this call.

Had same problem, til I realised the other CRN's weren't activated. i.e never actually ordered through those CRN's before as an account. As soon as I activated them & set them to manage from me, all ST came up on my account to renew.

To check if they're activated, click on register, at the top right, click on sign in. Scroll down to activate Membership Account. Enter current CRN & Surname then follow through process on Network to be set to manage from your account.

When you then log onto your account, their renewals will show on your account 

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4 hours ago, radcliffewhite1 said:

And that’s good they do resolve issues 

however some haven’t had contact

 

If I could pick one fault it's that they'd have been better sorting out an auto reply to the emails along the lines of:

'Thanks for your message. At present we are trying to get through a backlog as soon as possible but your message has been received and we will answer it asap.'

which would at least have helped when we started to wonder if the email had actually been receieved.

However, think we have to accept they're trying to fight fires with one hand tied behind their back due to Covid. They're doubtless doing the best they can and luckily it's a very big stadium, so I'm confident everyone who wants to will get in when that's possible. 

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10 hours ago, Eddie said:

If you can then use 2 devices and log into both accounts at the same time. When you request to manage the one you are wanting to then the other one should get a notification on their account to be able to accept (rather than the email link). If you then accept then it should be instant on your ‘main’ account that the managed network has changed.
If that doesn’t work, or anything put above, then I reckon you need that call back from them!

i just got my  man to do it

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2 minutes ago, famouswanderer said:

What happens if I can't go and want to give ticket to someone else? With it being digital, can it be downloaded on two devices?

Yes piece of piss 

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22 minutes ago, famouswanderer said:

What happens if I can't go and want to give ticket to someone else? With it being digital, can it be downloaded on two devices?

Got a call yesterday For season ticket and asked about a card they told me don’t worry everyone will still be getting one 

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Healthy queue there this morning.  Most of us towards the ahem, older end, but not all confused and smelling of piss as has been suggested.

Came away 800 quid lighter and no receipt (they're posting them apparently) but cant feckin wait now! 

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15 hours ago, famouswanderer said:

What happens if I can't go and want to give ticket to someone else? With it being digital, can it be downloaded on two devices?

Even easier than that, bring it up on your phone, take a screenshot, send the screenshot to whoever you're lending it to.

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13 minutes ago, DazBob said:

Even easier than that, bring it up on your phone, take a screenshot, send the screenshot to whoever you're lending it to.

Then whoever you've lent it to can use it whenever they want.

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Interesting article in the athletic about conditions for fans attending again and one is none transferable tickets to allow government track and trace. Other things mentioned include staggered arrival times and no leaving a few minutes early as different sections of the ground need to be released at different times after the game. All this is going to be very difficult to enforce! But how effective the measures are will determine how big the capacity can be

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53 minutes ago, ex_midlandwhite said:

Interesting article in the athletic about conditions for fans attending again and one is none transferable tickets to allow government track and trace. Other things mentioned include staggered arrival times and no leaving a few minutes early as different sections of the ground need to be released at different times after the game. All this is going to be very difficult to enforce! But how effective the measures are will determine how big the capacity can be

 

39 minutes ago, stevieb said:

No leaving the game early!

Fuck that. Imagine staying to the end of the 7-1 at accrington... 

No plans to stagger departures at venues bigger than us so I don't see that being an issue, especially as there are likely to be one way systems, empty rows in between people and the like.

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