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Ani

Season Tickets

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I can't imagine it being a problem moving forward. FV will sort it, they will have inherited a million and one things which need sorting.

The whole club is on 1 almighty pre-season getting ready to start next season in L2 on an even keel

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Got to be said, the club has explained the problem but don't seem to have actually apologised. Appalling really.

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4 hours ago, Carlos said:

Got to be said, the club has explained the problem but don't seem to have actually apologised. Appalling really.

Also not clear what should do next. 
 

Are they sending new forms out ? 

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19 hours ago, Carlos said:

Got to be said, the club has explained the problem but don't seem to have actually apologised. Appalling really.

Hardly the clubs fault if fans not renewed their direct debit payments. 

Edited by Mounts Kipper

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44 minutes ago, Mounts Kipper said:

Hardly the clubs fault if fans not renewed their direct debit payments. 

Maybe not but certainly the club's fault if they sent out this season's tickets without checking the validity of payment methods.

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54 minutes ago, Mounts Kipper said:

Hardly the clubs fault if fans not renewed their direct debit payments. 

The club would have to pass on a mandate to be completed wouldn't they. With account numbers on etc?

Or has life moved on now?

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12 minutes ago, MickyD said:

Maybe not but certainly the club's fault if they sent out this season's tickets without checking the validity of payment methods.

They probably couldn't check. I guess they could have checked who had full payments last season - but given the mess.....no guarantees that was an easy task. 

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23 minutes ago, MickyD said:

Maybe not but certainly the club's fault if they sent out this season's tickets without checking the validity of payment methods.

 

1 hour ago, Mounts Kipper said:

Hardly the clubs fault if fans not renewed their direct debit payments. 

It should really have been flagged up by the banks when the payments were applied for last week so there was at least ample time for the club to prepare for what was to come, particularly as I expect most who cancelled their D/D will have done so directly with the bank without necessarily informing the club who would have been none the wiser.

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33 minutes ago, Leyther_Matt said:

 

It should really have been flagged up by the banks when the payments were applied for last week so there was at least ample time for the club to prepare for what was to come, particularly as I expect most who cancelled their D/D will have done so directly with the bank without necessarily informing the club who would have been none the wiser.

I do think it’s on fans to make sure that they check it themselves. 

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1 hour ago, Mounts Kipper said:

I do think it’s on fans to make sure that they check it themselves. 

I did though G, that's why I'm so pissed off. I did everything reasonable, a day in advance. 

And still they offered no sympathy or apology until a third of a way through the game. An hour after I got there

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1 hour ago, Mounts Kipper said:

I do think it’s on fans to make sure that they check it themselves. 

Especially when they have cancelled there DD with the bank (and saved on making the last payment last season???)

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So the people who couldn’t get me were people who didn’t renew and then said nothing when they received a ticket? 

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1 hour ago, Mounts Kipper said:

I do think it’s on fans to make sure that they check it themselves. 

I rang the club when tickets came out and said need to set up DD up, they said it was ok 

i then got a letter confirming it was done with a schedule of payments. 

The ticket worked for Blackpool game. 

How then the fact the club did not take the payment they had confirmed they were taking is my fault is bizarre logic. 

The club have cocked up, it is one of those things, they now need to say sorry and explain what people need to do. You saw the size of the queue it was not a few it was hundreds. 

Your logic is like saying if you are going to forest away without a ticket you should check beforehand if you can pay by card............

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5 minutes ago, Big E said:

So the people who couldn’t get me were people who didn’t renew and then said nothing when they received a ticket? 

Half the story mate. 

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12 minutes ago, bwfc2003 said:

Especially when they have cancelled there DD with the bank (and saved on making the last payment last season???)

Made all payments last year. I cancelled after the Brentford game was called off. 

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21 minutes ago, Ani said:

Made all payments last year. I cancelled after the Brentford game was called off. 

were there any more payments due?

just for clarity

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its clear theres been some issues

like i said at the time, my history said i was paying by DD

ive not done that for years

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10 minutes ago, Casino said:

were there any more payments due?

just for clarity

Pretty sure not. When I got to ticket office Saturday they said only payment was for this year. But that would mean relying on their records which are clearly not great ! 
 

As I say the club now needs to let affected know what to do to get payments going again. 

Edited by Ani

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43 minutes ago, Ani said:

I rang the club when tickets came out and said need to set up DD up, they said it was ok 

i then got a letter confirming it was done with a schedule of payments. 

The ticket worked for Blackpool game. 

How then the fact the club did not take the payment they had confirmed they were taking is my fault is bizarre logic. 

The club have cocked up, it is one of those things, they now need to say sorry and explain what people need to do. You saw the size of the queue it was not a few it was hundreds. 

Your logic is like saying if you are going to forest away without a ticket you should check beforehand if you can pay by card............

It seems you did your best to get the DD set up, it’s possible the club also did their best and possibly it’s a banking issue, given what you’ve said it would be a good idea for the club to clarify what has happened.  I didn’t blame anyone else for Notts Forest not having a credit card facility, clearly my fault for not having the cash, thanks for the cash interest free loan. 👍

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1 hour ago, Mounts Kipper said:

It seems you did your best to get the DD set up, it’s possible the club also did their best and possibly it’s a banking issue, given what you’ve said it would be a good idea for the club to clarify what has happened.  I didn’t blame anyone else for Notts Forest not having a credit card facility, clearly my fault for not having the cash, thanks for the cash interest free loan. 👍

I think as well we need to remember the club is a business. There were hundreds affected Saturday. Let’s say 250 (I think probably more than that) at £400 per ticket. That is £100k revenue at risk. The club just need to get some info about what  happens next. Hoping customers who have been messed about will just sort it themselves is no way to run a business. 

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To be fair. Just got a letter from club. 
 

All sorted in 5 minutes on phone. Several hundred were affected. 

Edited by Ani

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