The wife fancied treating her self to a new car so she picked a top of the range Toyota Rav 4, she did all the research and found one at a Toyota main garage in Altrincham. She sent me to look at it and test drive ect, the car was great so I struck a deal with the salesman and picked it up on Thursday. When I got the thing home the Mrs loved the car but for one thing it didn’t have the built in sat nav which was clearly advertised on the listing on the website, I phoned Toyota straight away and they told me it didn’t come with one, I told them it’s was listed on the website therefore the car has been missold to me.....I was quickly put on to the sales manager of the garage who wants me to go in and sort something out. Apparently now I can’t have the sat nav installed to my car so what should I be looking for in terms of compensation? Extended warrenty? Service plans? Or a car that they should have sold me? Has anyone had this kind of problem before?

£500 cash and an A to Z

edit.. sorry misread what you put..

 

 

You want the car you bought.. they need to rectify that..

Edited October 14, 20178 yr by only1swanny

Their websites crap...

 

won't let you read the info as there is a huge picture of the car over the information..

All decent websites have a little bit of small print basically saying that everything on there could be wrong. You won't have any joy just saying it was on the website.

 

You need to go through any paperwork you've ohysically signed.

 

If you get nowhere, I suggest you turn up at the dealership and pull the corners of you eyes so they look Japanese and just say Ah So to the manager for 6 hours straight

From the thread title I honestly thought that this was going to be yet another sexually deviant practice I hadn't heard of.

 

Relieved.

Isn't there a cooling of period in any transaction? Talk to citizens advice.

Isn't there a cooling off period

 

 

Yes, during which a lot of folk apparently enjoy a cigarette.

We recently got a new car for the Mrs

 

Surely you have some sort of paperwork with model etc that tally's up with the brochure and conclusively prove's your point

 

If so then I'd be looking to swap the car for one with a NAV, if you've hardly done any miles then they will just stick it on the forecourt as new, shouldn't be classed as pre owned if you return it within cooling off period

 

Guess it's how much you want a built in NAV, I'd want it in

Edited October 14, 20178 yr by birch-chorley

I'm not sure there is a cooling off period for a new car?

 

 

http://personal.natwest.com/personal/life-moments/buying-a-car/buying-your-car.html

Edited October 14, 20178 yr by boltondiver

Is the car on finance? Who is the finance company?

 

How long have you had it for?

 

I work in the industry so should be able to guide you if you want pal

Smearing the dealer's name on Facebook and/or Twitter often helps things get fixed.

Smearing excrement on the car showroom windows to depict Mr Chad with "wot no sat nav ?"

Is the car on finance? Who is the finance company?

How long have you had it for?

I work in the industry so should be able to guide you if you want pal

That's the beauty of this site, if it's no sat nav there's always somebody willing to point you in the right direction.

Edited October 14, 20178 yr by Breightmet Boy

Is the car on finance? Who is the finance company?

 

How long have you had it for?

 

I work in the industry so should be able to guide you if you want pal

It’s a 2014 model and with toyotas finance, I signed and picked the car up on Thursday!...any help will be great full thanks.

It’s a 2014 model and with toyotas finance, I signed and picked the car up on Thursday!...any help will be great full thanks.

 

Which model of the Rav 4 is it? Some info here on specification.

 

http://blog.toyota.co.uk/2014-toyota-rav4

It’s the rav 4 2.2d awd invincible. Seems like some come with the nav and some dont, on the listing on the website showed the car with “nav” in the title of the car and also in the description of the car in the reading. Luckily I didn’t lose the tab on my computer which showed the full description so I have managed to print off all the details as evidence.

Did you not go and look at it ??

 

that's where their disclaimer will aim at

Yes I test drove the car and on the radio/dashboard was a button that said “nav” so with it being in the listing and a button on the dash I wouldn’t have thought to have questioned it.

If its got a nav button, surely it can be installed?

If they advertised a car with Nav then you expect it to have it fitted. Look at the trade price of one with and one without, the difference is probably as good as you can get out of them though.

I thought if it had a nav button they would be able to fit one but aperently not.

Perhaps contact another supplier (or two) for a second opinion. Or even Toyota themselves.

Nowt to loose and they might just be playing the cunt.

Lodge a complaint direct with the finance company.

 

They have to become involved and they will contact the dealer and ask what has happened why it happened and what they are to do

 

Tell the finance co you either want a car with sat nav as per what you thought you were getting it a full refund. You have every right if the car isn’t as advertised just to hand it back to them and get a full refund

 

Pm me if any issues or need more help

The beauty of car finance is it’s a tripartite agreement and both dealer and finance company have an obligation to resolve the matter. Often the finance company will sort and pursue dealer