internet on laptop was working fine but then yesterday started having trouble. the internet takes forever to load up. then it crashes and says not responding. had Google chrome installed so uninstalled this and reverted back to explorer but same trouble. Google site will load but then when try to go on anything else it says the page can not be found. i have reset explorer settings. the laptop says i have connection to my sky broadband and that the connection is excellent. i can't understand why explorer won't therefore work. any help would be appreciated. cheers

Do a system restore to when it was working.

we did restore but it did not restore far enough back to before the problem started and therefore it did not work. installed all updates for windows but still nothing. any other suggestions greatly appreciated.

do a full virus scan

 

then download ccleaner from here

 

http://www.filehippo.com/download_ccleaner

 

and run it

 

use it to do a registry check to

 

can't do any harm

can't get internet connection so i can't download it.

hmmm

 

download it elswhere and put it on a stick

can't get internet connection so i can't download it.

had a new wireless modem fitted by virgin the other day.day after,everything started to go really slow,no internet connection,nothing.unplugged power to modem for a few minutes,plugged it back in and its been fine ever since.not sure how sky set up works.

do a full virus scan

 

then download ccleaner from here

 

http://www.filehippo...wnload_ccleaner

 

and run it

 

use it to do a registry check to

 

can't do any harm

 

Brilliant! Worked a treat, Thanks.

great news

 

pm me your address for the invoice