Last Monday on holiday the nipper broke her ankle so had to go to A&E in Exeter. Walked up to the reception gave our details, sat in the waiting room and was called by one of the 4 triage nurses on duty after a whole 5 minutes wait. Then took to X ray, 5 minutes later job done with an appointment to see the consultant on Thursday.
Went back on Thursday, seen on time, took to the plaster technician, nice pink cast, on our way with the consultant's notes and CD of the X rays in 10 minutes. He told us we'd have to sort out follow up care when we got home. All in all brilliant.
Get back home spend most of Friday trying to ring the fracture clinic at Trafford General. Obviously being a Friday they'd all fooked off home early. Got through yesterday they said we had to take her to A&E. Got there, board on wall said there was a 3 to 4 hour wait. Went to reception and was told we'd need to see the triage nurse. Politely pointed out that we know whats fecking wrong with her, we've got the consultant's notes and copies of the X ray, we just need booking in to see someone in the fracture clinic. Nope, got to see the triage nurse (not the singular) and wait 4 hours. Fecked it off and went in first thing this morning.
No one there so saw the triage nurse - back into an empty waiting room. Waited 40 minutes then asked if they had any idea when we'd be seen. Was told doctor with someone with chest pains. Said we just need an appointnment with the fracture clinic don;t need to see a doctor. They said oh right yeah, don't suppose you do and gave us an appointment for Friday
Fooking, entirely fooking useless. I'm moving down south.
Mr. Arse can I introduce Mr Fooking Elbow?
Last Monday on holiday the nipper broke her ankle so had to go to A&E in Exeter. Walked up to the reception gave our details, sat in the waiting room and was called by one of the 4 triage nurses on duty after a whole 5 minutes wait. Then took to X ray, 5 minutes later job done with an appointment to see the consultant on Thursday.
Went back on Thursday, seen on time, took to the plaster technician, nice pink cast, on our way with the consultant's notes and CD of the X rays in 10 minutes. He told us we'd have to sort out follow up care when we got home. All in all brilliant.
Get back home spend most of Friday trying to ring the fracture clinic at Trafford General. Obviously being a Friday they'd all fooked off home early. Got through yesterday they said we had to take her to A&E. Got there, board on wall said there was a 3 to 4 hour wait. Went to reception and was told we'd need to see the triage nurse. Politely pointed out that we know whats fecking wrong with her, we've got the consultant's notes and copies of the X ray, we just need booking in to see someone in the fracture clinic. Nope, got to see the triage nurse (not the singular) and wait 4 hours. Fecked it off and went in first thing this morning.
No one there so saw the triage nurse - back into an empty waiting room. Waited 40 minutes then asked if they had any idea when we'd be seen. Was told doctor with someone with chest pains. Said we just need an appointnment with the fracture clinic don;t need to see a doctor. They said oh right yeah, don't suppose you do and gave us an appointment for Friday
Fooking, entirely fooking useless. I'm moving down south.