The wife fancied treating her self to a new car so she picked a top of the range Toyota Rav 4, she did all the research and found one at a Toyota main garage in Altrincham. She sent me to look at it and test drive ect, the car was great so I struck a deal with the salesman and picked it up on Thursday. When I got the thing home the Mrs loved the car but for one thing it didn’t have the built in sat nav which was clearly advertised on the listing on the website, I phoned Toyota straight away and they told me it didn’t come with one, I told them it’s was listed on the website therefore the car has been missold to me.....I was quickly put on to the sales manager of the garage who wants me to go in and sort something out. Apparently now I can’t have the sat nav installed to my car so what should I be looking for in terms of compensation? Extended warrenty? Service plans? Or a car that they should have sold me? Has anyone had this kind of problem before?

That’s great advice but I actually like the car, is there anything I could try and get from Toyota as a form as compensation ie extended warrenty/service plans?

That's just a negotiation mate

 

Why can't they fit sat nav which is what you want?

 

If they think your handing the car back they will likely do more

Edited October 14, 20178 yr by Escobarp

I don’t know why they can’t fit it they just said they couldn’t, I think your right if I was to say I want my old car back they will panic and probably give me what I want.

Ask for sat nav or a car with the correct spec or a refund and your part ex back.

 

Raise this as a complaint with the finance company tomorrow first thing and ask they get involved and contact the dealer. They will

Thanks for your advice much appreciated, I will do that tomorrow.

That’s great advice but I actually like the car, is there anything I could try and get from Toyota as a form as compensation ie extended warrenty/service plans?

The cost for built in sat navs is normally quite high, £1,000+, if your conceding on it then make sure you get its full value in extra's

 

A service plan wouldn't cover it alone I'd imagine

The cost for built in sat navs is normally quite high, £1,000+, if your conceding on it then make sure you get its full value in extra's

 

A service plan wouldn't cover it alone I'd imagine

 

 

Service plan is around £50/m for a Rav4

 

Extended warranty c £1,000 for 2 years

When I purchased the car he tried to sell me the service plan which was £40 a month for 24 months which obviously covers me for 2 years, so I could possibly go for this and 12 months extended warrenty when it ends in 18 months.

Jesus, I negotiated a 3 year service plan for £400 with Renault on our Kadjar, think it should have been about £600

 

It was a new car though so I guess that might be why it's a bit cheaper

When I purchased the car he tried to sell me the service plan which was £40 a month for 24 months which obviously covers me for 2 years, so I could possibly go for this and 12 months extended warrenty when it ends in 18 months.

How did you get on with complaint to finance company?

I called them first thing and they told me to speak with the dealer directly and to see if we can rectify the problem, but if this was without success call them back and speak with the complaints department, they also basically said it has been missold.

tape a phone with google maps on it to the dashboard.

 

 

I called them first thing and they told me to speak with the dealer directly and to see if we can rectify the problem, but if this was without success call them back and speak with the complaints department, they also basically said it has been missold.

That’s really positive then. Make sure you let the dealer know that you’ve spoken to then finance company and they are ready to get involved.

 

Stand your ground on the sat nav. I would be asking for sat nav plus a service plan as compo. They will not want to give a refund and unlikely to have your part ex so they will need to resolve to your satisfaction

Yes I will do that, I have been doing research on having the sat nav fitted and it seems to expensive for them to do it so I’m guessing they are going to be offering me service plans ect, like you said my part ex will be long gone now so I think I’m in pole position for getting what I want.

Exactly. Remember the greatest cost is labour which costs them a fraction of what they charge so stick to your guns and get it. They have to fit it if give you another car if that’s what you paid for

The more I think about it the more I want the satnav because my old car had it and I became dependant on it. I’m just waiting for the correct paperwork to come through for my private plates then making an appointment with the sales manager so we can sort it all out. Thanks for your advice it’s been helpful, I will let you know how it all pans out!