It is just a service that is offered at the time of booking incase someone is struggling to pick up the said coach travel beforehand or have left it a little late to book,the club would give the ticket to the steward so the customer can just go to the coach on the day of travel without having to make a 35 mile round trip(I know as they have done it for me), maybe there was more to the original story than you know, maybe there had been a problem with the booking - I am quite happy with the service I receive on most occasions I am not saying they're perfect but it is FREE travel and the club are standing the cost so why moan