On Hold

[superjohnmcginlay]

Inland revenue have got me on hold, only been waiting 26 mins upto now

 

Fuckers

[gazza]

thats happened to me three times this week,.the first time i got through all the options and then put me on hold after 23 minutes the line went dead

[superjohnmcginlay]

45 mins gave up different when they are chasing us

[gazza]

when i did finally get through an automated voice said if you have contacted us within the last 3 weeks then wait another 2 before contacting us again then ended the call !!!!!!!!!!

[stevieb]

My dad rang BT with a problem with his internet a while ago and got through at 19:55 when their call centre closed at 8pm. They suggested unpluggin all the filters and the phone and then calling back, he did it like a mug and got a message along the lines of "our call centre is shut, please call back tomorrow".

[no balls]

I've rung Scotch callcentres recently. I little easier to understand than the Indian ones & I'd imagine the wages are similar.

 

 

Fair play to Sky & Sheila's Wheels.

[superjohnmcginlay]

Sky have been good whenever I've dealt with them

[Widnes Two Hats]

I've spoken to O2, DPD, Carphone Warehouse and BT today and all were fucking shite and I had to wait in a long queue for them all, Contact Centres need to be firebombed

[HuffyTheCampfireSlayer]

used to be an old trick with calls centres to get them to answer faster, Basically keep ringing get on hold for a few seconds and hang up. Because majority of call centers use 'metrics' to determine performance one of the things that factor is dropped calls, if you create a shed load of dropped calls on the metric system the managers start to get grief and are more inclined to push extra staff onto the phones to rebalance it. Or with bigger firms it will start diverting automatically to their secondary call centers.

 

Used to work a treat with NTL

[DIPS]

Another trick, continually press 0 or 9 on the key pad, sends the system into chaos as its not a designated option and you bypass all the other callers and get straight through to an operator.

[Biggish Dave]

I'm ok - accountants have an agents line we use to speak to HMRC, shame it doesn't stop them being tossers still on the other end when we do speak to them

[stevieb]

Pressing # gets you through quick too. Problem is your then through to someone who may or may not be able to deal with your query so you could waste as.much time being transferred.

 

Best bet is to ring at none peak times I.e Sunday or between 2-4 midweek if possible.

[Guest]

I find HMRC very helpful

 

I don't even have to remind them of who pays their wages