Really fuming about this and any help would be much appreciated!
Basically, I sold a brand new pair of adidas trainers back in March on Ebay, I sent the trainers recorded delivery, which were signed for and the buyer even left me positive feedback.
But back in May, I had a case opened up against me and this was the message from paypal:-
Dear
The sender of the payment outlined below has requested their financial institution to reverse (part, or all of) this payment. They've cited the following reason:
The buyer stated that they did not authorise this purchase.
My paypal account was left with a negative balance plus a charge too, I provided paypal with the details of the recorded delivery tracking number and I have now received this message from paypal. FUMING!
Dear
As you know, we've been working with the buyer's credit card issuer to dispute the chargeback detailed below.
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Really fuming about this and any help would be much appreciated!
Basically, I sold a brand new pair of adidas trainers back in March on Ebay, I sent the trainers recorded delivery, which were signed for and the buyer even left me positive feedback.
But back in May, I had a case opened up against me and this was the message from paypal:-
Dear
The sender of the payment outlined below has requested their financial institution to reverse (part, or all of) this payment. They've cited the following reason:
The buyer stated that they did not authorise this purchase.
Here are the case details:
My paypal account was left with a negative balance plus a charge too, I provided paypal with the details of the recorded delivery tracking number and I have now received this message from paypal. FUMING!
Dear
As you know, we've been working with the buyer's credit card issuer to dispute the chargeback detailed below.
The credit card issuer decided the chargeback in the buyer's favour as the buyer met their requirements.
We cannot dispute this transaction any further, but you can contact the buyer directly to try to reach a resolution.
Thank you for your patience. We appreciate your business.
Yours sincerely,