Site Supporter superjohnmcginlay Posted April 26, 2012 Site Supporter Share Posted April 26, 2012 Inland revenue have got me on hold, only been waiting 26 mins upto now Fuckers Quote Link to comment Share on other sites More sharing options...
gazza Posted April 26, 2012 Share Posted April 26, 2012 thats happened to me three times this week,.the first time i got through all the options and then put me on hold after 23 minutes the line went dead Quote Link to comment Share on other sites More sharing options...
Site Supporter superjohnmcginlay Posted April 26, 2012 Author Site Supporter Share Posted April 26, 2012 45 mins gave up different when they are chasing us Quote Link to comment Share on other sites More sharing options...
gazza Posted April 26, 2012 Share Posted April 26, 2012 when i did finally get through an automated voice said if you have contacted us within the last 3 weeks then wait another 2 before contacting us again then ended the call !!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
stevieb Posted April 26, 2012 Share Posted April 26, 2012 My dad rang BT with a problem with his internet a while ago and got through at 19:55 when their call centre closed at 8pm. They suggested unpluggin all the filters and the phone and then calling back, he did it like a mug and got a message along the lines of "our call centre is shut, please call back tomorrow". Quote Link to comment Share on other sites More sharing options...
no balls Posted April 26, 2012 Share Posted April 26, 2012 I've rung Scotch callcentres recently. I little easier to understand than the Indian ones & I'd imagine the wages are similar. Fair play to Sky & Sheila's Wheels. Quote Link to comment Share on other sites More sharing options...
Site Supporter superjohnmcginlay Posted April 26, 2012 Author Site Supporter Share Posted April 26, 2012 Sky have been good whenever I've dealt with them Quote Link to comment Share on other sites More sharing options...
Widnes Two Hats Posted April 26, 2012 Share Posted April 26, 2012 I've spoken to O2, DPD, Carphone Warehouse and BT today and all were fucking shite and I had to wait in a long queue for them all, Contact Centres need to be firebombed Quote Link to comment Share on other sites More sharing options...
HuffyTheCampfireSlayer Posted April 27, 2012 Share Posted April 27, 2012 used to be an old trick with calls centres to get them to answer faster, Basically keep ringing get on hold for a few seconds and hang up. Because majority of call centers use 'metrics' to determine performance one of the things that factor is dropped calls, if you create a shed load of dropped calls on the metric system the managers start to get grief and are more inclined to push extra staff onto the phones to rebalance it. Or with bigger firms it will start diverting automatically to their secondary call centers. Used to work a treat with NTL Quote Link to comment Share on other sites More sharing options...
DIPS Posted April 27, 2012 Share Posted April 27, 2012 Another trick, continually press 0 or 9 on the key pad, sends the system into chaos as its not a designated option and you bypass all the other callers and get straight through to an operator. Quote Link to comment Share on other sites More sharing options...
Site Supporter Biggish Dave Posted April 27, 2012 Site Supporter Share Posted April 27, 2012 I'm ok - accountants have an agents line we use to speak to HMRC, shame it doesn't stop them being tossers still on the other end when we do speak to them Quote Link to comment Share on other sites More sharing options...
stevieb Posted April 27, 2012 Share Posted April 27, 2012 Pressing # gets you through quick too. Problem is your then through to someone who may or may not be able to deal with your query so you could waste as.much time being transferred. Best bet is to ring at none peak times I.e Sunday or between 2-4 midweek if possible. Quote Link to comment Share on other sites More sharing options...
Guest Posted April 27, 2012 Share Posted April 27, 2012 I find HMRC very helpful I don't even have to remind them of who pays their wages Quote Link to comment Share on other sites More sharing options...
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