I was one of the first in, still took 20 mins to get served! They don't know how to serve hand pull. Not enough tables to sit down a kid 'reserved' the table whilst the adults were queueing for ale. It needs beer Keller style long benching tables to stop that shite!
Open air, not allowed to smoke or vape! Needs better signage, then get informed, have to go out to smoke walk round & queue to get back in! If it's at capacity, you won't get back in to your pint! Shambles decision. All it needs is a fenced off area near the exit that you can smoke in & be a pariah! Plenty of space to do it.
Work in progress, it will improve but its not for me, I'll leave it to the ST geniuses with no experience to advise further, pfft.
Disabled toilet was leaking all over too, easy fix though.
Bar staff need to learn to just pour ale because it'll be sold, quicker service needed, agency staff aren't the people needed, time should solve that hopefully.