Who’s in?  Not had one for 10 years (s*** fan), but 100% this time.  Don’t know what you’ve missed until it’s (almost) gone.

12 minutes ago, Farnywhite said:

Probably wanted to take the sting out of it more than half signed up online job done 

Is the correct answer. Seems straightforward to me. Get those who can do it online done and get the retards and fuckwits done as a mop up in the shop 

1 minute ago, MickyD said:

How many th’east midland whites are there. I reckon if you kick off enough a charter train would be better.

well there's me...in my role as chairman, secretary and accountant... and, er, 

2 minutes ago, MickyD said:

They do seem rather “reactive”. This week they announce they’re opening for face to face business in reaction to folk saying they can’t renew online. Last week it kicked off over the proposed £10 fee for plastic card.so they reacted by changing it back to free.

What’s next do you reckon?

Don’t get me wrong I ain’t slagging them off just thought it was a bad move and maybe they underestimated the initial demand

New way of ordering online bound to be teething problems even more to have staff on hand

but like to say reactive 

1 hour ago, Escobarp said:

Is the correct answer. Seems straightforward to me. Get those who can do it online done and get the retards and fuckwits done as a mop up in the shop 

This 👆

1 hour ago, radcliffewhite1 said:

Don’t get me wrong I ain’t slagging them off just thought it was a bad move and maybe they underestimated the initial demand

New way of ordering online bound to be teething problems even more to have staff on hand

but like to say reactive 

Also meant staff have been at much lower risk. Only ones left now have been locked away for several months and are almost certainly covid free.

6 hours ago, Duck Egg said:

Fook sake. Is there only me on here not had the call back/been unable to renew?

Emailed last Monday, they rang Friday, but I missed the call.  Still not heard back and so emailed again today.

7 hours ago, marple whites said:

Emailed last Monday, they rang Friday, but I missed the call.  Still not heard back and so emailed again today.

Poor 

I had a missed call earlier last week from a Bolton number but no message was left and on ringing it back several times it just rings out with no reply.  I've sent a couple of emails too.  It seems the new system cant recognise 2 adults in our group with the same email address, despite a long history of previous bookings etc.

I'm sure the staff are doing all they can but it is immensely frustrating. We just want to support our club! 

1 hour ago, radcliffewhite1 said:

Poor 

Ellie from BWFC returned my parents email, apologised for the delay and explained that they'd been overwhelmed by the volume. She sorted the season tickets out for them and as usual in their dealings with the club over the phone, they said she was lovely with them. 

1 hour ago, Duck Egg said:

I had a missed call earlier last week from a Bolton number but no message was left and on ringing it back several times it just rings out with no reply.  I've sent a couple of emails too.  It seems the new system cant recognise 2 adults in our group with the same email address, despite a long history of previous bookings etc.

I'm sure the staff are doing all they can but it is immensely frustrating. We just want to support our club! 

Im doing nowt....

If you go into your network, check the privileges

Being able to assign is not enough, you need to be able to manage

If it says assign, click edit

Edit to manage

They will get an email asking for authorisation

Edited August 25, 20205 yr by Casino

17 hours ago, green genie said:

Argo stopped at 5K as unlikely to get more than that in this season 

Our ground is much bigger than yours!

28 minutes ago, Casino said:

Im doing nowt....

If you go into your network, check the privileges

Being able to assign is not enough, you need to be able to manage

If it says assign, click edit

Edit to manage

They will get an email asking for authorisation

Cheers pal. I have done all that but no authorisation was ever sent.  We even set them up with a new account to no avail.  I might try again today while I'm waiting for this call.

1 minute ago, Duck Egg said:

Cheers pal. I have done all that but no authorisation was ever sent.  We even set them up with a new account to no avail.  I might try again today while I'm waiting for this call.

Go into the actual accounts and the message/ability to authorize you to manage the accounts is in the actual eticketing account. 
 

I had to set a new account up for someone and then for me to manage it and it took me a minute in total pal and that was including logging in as them and accepting the request for me to manage their account 

1 hour ago, Duck Egg said:

I had a missed call earlier last week from a Bolton number but no message was left and on ringing it back several times it just rings out with no reply.  I've sent a couple of emails too.  It seems the new system cant recognise 2 adults in our group with the same email address, despite a long history of previous bookings etc.

I'm sure the staff are doing all they can but it is immensely frustrating. We just want to support our club! 

It will let you have the same email address as long as you have different passwords, so best logging in as one to change the password and then it will let you in to the other one as well. As above, have a look on your network to see if you're able to 'manage' each other's accounts rather than just assign.

If you can then use 2 devices and log into both accounts at the same time. When you request to manage the one you are wanting to then the other one should get a notification on their account to be able to accept (rather than the email link). If you then accept then it should be instant on your ‘main’ account that the managed network has changed.
If that doesn’t work, or anything put above, then I reckon you need that call back from them!

27 minutes ago, Eddie said:

If you can then use 2 devices and log into both accounts at the same time. When you request to manage the one you are wanting to then the other one should get a notification on their account to be able to accept (rather than the email link). If you then accept then it should be instant on your ‘main’ account that the managed network has changed.
If that doesn’t work, or anything put above, then I reckon you need that call back from them!

Aye, comes up as a notification in the account. Go into it, accept, and Sharon's your auntie. 

2 hours ago, ProfessorWoland said:

Ellie from BWFC returned my parents email, apologised for the delay and explained that they'd been overwhelmed by the volume. She sorted the season tickets out for them and as usual in their dealings with the club over the phone, they said she was lovely with them. 

And that’s good they do resolve issues 

however some haven’t had contact

1 hour ago, Duck Egg said:

Cheers pal. I have done all that but no authorisation was ever sent.  We even set them up with a new account to no avail.  I might try again today while I'm waiting for this call.

Had same problem, til I realised the other CRN's weren't activated. i.e never actually ordered through those CRN's before as an account. As soon as I activated them & set them to manage from me, all ST came up on my account to renew.

To check if they're activated, click on register, at the top right, click on sign in. Scroll down to activate Membership Account. Enter current CRN & Surname then follow through process on Network to be set to manage from your account.

When you then log onto your account, their renewals will show on your account 

Link to Carabou Cup game will be available for a tenner.

4 hours ago, radcliffewhite1 said:

And that’s good they do resolve issues 

however some haven’t had contact

 

If I could pick one fault it's that they'd have been better sorting out an auto reply to the emails along the lines of:

'Thanks for your message. At present we are trying to get through a backlog as soon as possible but your message has been received and we will answer it asap.'

which would at least have helped when we started to wonder if the email had actually been receieved.

However, think we have to accept they're trying to fight fires with one hand tied behind their back due to Covid. They're doubtless doing the best they can and luckily it's a very big stadium, so I'm confident everyone who wants to will get in when that's possible. 

10 hours ago, Eddie said:

If you can then use 2 devices and log into both accounts at the same time. When you request to manage the one you are wanting to then the other one should get a notification on their account to be able to accept (rather than the email link). If you then accept then it should be instant on your ‘main’ account that the managed network has changed.
If that doesn’t work, or anything put above, then I reckon you need that call back from them!

i just got my  man to do it

What happens if I can't go and want to give ticket to someone else? With it being digital, can it be downloaded on two devices?

2 minutes ago, famouswanderer said:

What happens if I can't go and want to give ticket to someone else? With it being digital, can it be downloaded on two devices?

Yes piece of piss 

22 minutes ago, famouswanderer said:

What happens if I can't go and want to give ticket to someone else? With it being digital, can it be downloaded on two devices?

Got a call yesterday For season ticket and asked about a card they told me don’t worry everyone will still be getting one 

Healthy queue there this morning.  Most of us towards the ahem, older end, but not all confused and smelling of piss as has been suggested.

Came away 800 quid lighter and no receipt (they're posting them apparently) but cant feckin wait now!