Who’s in?  Not had one for 10 years (s*** fan), but 100% this time.  Don’t know what you’ve missed until it’s (almost) gone.

hes reet

not derek, btw

 

something has gone wrong though with renewals, but maybe we are on skeleton staff

ill give em the benefit of the doubt

 

Edited September 18, 20196 yr by Casino

3 minutes ago, Casino said:

hes reet

not derek, btw

 

something has gone wrong though with renewals, but maybe we are on skeleton staff

ill give em the benefit of the doubt

 

Bloke asked me to pop back in a couple of weeks to sort out my on line account, as they need to get everything sorted.

Season tickets normally sorted over a few months and they've got a couple of weeks.

Snowed under basically.

I was also told last night that a big recruitment drive underway in hotel, as money is now Available. 

4 hours ago, derek smalls said:

A precautionary comment on the renewals....

I cancelled my DD in April last year.

In my account last week it showed as a renewal was in place with a charge of £293 (which seemed to be £278 cost + £15 DD charge) but they cancelled it without notification somewhere between then and now.

I just happened to look online today to see how many had been sold and I noticed my top seats were available to buy.

I rang and spoke to someone in Bolton Central. I could feel the disinterested shoulder shrug down the phone line.

If I hadn't rung I would have lost them seats.

My advice to anyone who thinks they've been renewed is to check your account and/or ring.

Not said with any malice but new owners, same numpties in the Office

TBH, those that cancelled the DD before the last payment should be at the back of queue.

2 minutes ago, ZiggyStardust said:

TBH, those that cancelled the DD before the last payment should be at the back of queue.

This.

The mess that’s having to be sorted out is a result of the previous regime. 

I got an email through this morning about renewal of DD so rang them up, cancelled the DD, moved seats and added another and paid up front with no hassle at all - lass on the phone was excellent.

I received an e-mail with my "Digital Season Card" linked to it earlier today. The e-mail asks me to download it and save it to either an Apple Pay or a Google Pay account. But when I try to download it I just get a message which reads "Something went wrong. Please try again later." or "Can't open file".

Is anyone else having this problem?

Edited September 19, 20196 yr by Lt. Aldo Raine

33 minutes ago, Lt. Aldo Raine said:

I received an e-mail with my "Digital Season Card" linked to it earlier today. The e-mail asks me to download it and save it to either an Apple Pay or a Google Pay account. But when I try to download it I just get a message which reads "Something went wrong. Please try again later." or "Can't open file".

Is anyone else having this problem?

Not had ST email....having same problem with digital ticket for Sunderland game though.

Not had ST email but was fine adding Sunderland ticket to Apple Wallet the other week. 

All season ticket holders will be sent a physical ticket plus a link to download an e-ticket to an apple or Google wallet so either way we'll be covered 

Getting giddy. Got the digital tickets for me, Mrs Onion and the grandsonion by email today.

Just now, tkonion said:

Getting giddy. Got the digital tickets for me, Mrs Onion and the grandsonion by email today.

Not had mine yet. Anyone else not received the digital season tickets?  

Nothing come through yet 

The digital free pie & pint vouchers as a thank you for 20+ years of having an ST were an unexpected bonus.

9 hours ago, Mounts Kipper said:

Not had mine yet. Anyone else not received the digital season tickets?  

Still waiting 

1 hour ago, 1969 said:

Still waiting 

Not had anything.

37 minutes ago, Mr Grey said:

I received a DD payment statement on Monday, so i assume the season ticket/card won't be far behined. 

Personally I think they should add the word LOYAL or HARDCORE on these tickets 😀 

Should say congratulations you are apart of an elite group

41 minutes ago, Mr Grey said:

I received a DD payment statement on Monday, so i assume the season ticket/card won't be far behined. 

Personally I think they should add the word LOYAL or HARDCORE on these tickets 😀 

Yep - I would expect them to be doing in batches and cards/emails going out a number of days after each DD payment schedule has. To allow for people who don't realise it automatically renews to "opt out". 

Just got my email

Got my email

Said I could add it Google pay

Ace I thought

But

Haven't tried it yet zico.

Wasn't sure exactly what I'm supposed to do!

Let us know if you get it sorted.

Same problem here, couldn't do it with the Sunderland/Oxford tickets either but they both worked straight away on iPhones.

Had no issues with GP for the sunlun & Oxford tickets.

STs get sent to my dad so haven't tried yet

Email recieved 

added to apple wallet no problems at all