JOGLER Posted February 8 Share Posted February 8 13 minutes ago, Ani said: What you are arguing is that when demand outstrips supply there will be issues. True. What NIC has explained is that Ticketmaster system is pretty poor. What I am saying is that we should be pushing to use a better system, if the tickets are in my basket it seems crazy that they are also a few other peoples too. Ask everyone who buys tickets regularly and see what they think. But Shirley.... The only 'improvement' would be that once the system had detected that all the available tickets (2,200?) were in everyone's collective basket, then all other punters still trying to add tickets to their baskets, would be instantly shut down? If the ones who got to the basket stage subsequently didn't complete their purchase, then their unpurchased tickets would then become available again..... Meaning that someone who has maybe just logged on, gets to grab the newly available ticket(s)?..... Which is kind of what we've got already? Okay, perhaps people are getting to the basket stage and still losing out (I've been there) but, I know I'm repeating myself, if for example there is one ticket left and 10 people add it to their basket at exactly the same moment, how can the system cope other than to stop 9 of the people? Quote Link to comment Share on other sites More sharing options...
Site Supporter Tonge moor green jacket Posted February 8 Site Supporter Share Posted February 8 3 minutes ago, JOGLER said: But Shirley.... The only 'improvement' would be that once the system had detected that all the available tickets (2,200?) were in everyone's collective basket, then all other punters still trying to add tickets to their baskets, would be instantly shut down? If the ones who got to the basket stage subsequently didn't complete their purchase, then their unpurchased tickets would then become available again..... Meaning that someone who has maybe just logged on, gets to grab the newly available ticket(s)?..... Which is kind of what we've got already? Okay, perhaps people are getting to the basket stage and still losing out (I've been there) but, I know I'm repeating myself, if for example there is one ticket left and 10 people add it to their basket at exactly the same moment, how can the system cope other than to stop 9 of the people? The wonderful use of technology that makes things worse. At least with a phone call, you can be added to a queue, then when it's your turn, the card can be used directly without endless spinning objects before timing out. Quote Link to comment Share on other sites More sharing options...
Leyther_Matt Posted February 8 Share Posted February 8 4 hours ago, little whitt said: least i will have someone to have a pint with 😜 Thought you’d be going to the Pleasure Beach, or are you not tall enough? 4 hours ago, Casino said: I think the sell phases want scrapping too If i put 6 in sell first might say no But only cos ive chosen sell 1st Just chuck em all in one pot Although BWFC set it up as sell 1st etc, it’s actually relevant to the block in each stand. The only other way to set it up would be as a seating plan but that could just be infuriating having people clicking seats at the same time. 2 hours ago, TrickyTrotter said: If you see tickets and choose them, my understanding is your not the only one seeing them or choosing them at the same time, fastest to complete gets them. This is where banks and card types may come in. If the seats are in your basket, nobody else can select them. 2 hours ago, Cheese said: If you didn't buy an Away Season Ticket, complaining when you don't get an Away ticket is a bit daft. Cheese. Come on. This is an emotive subject. On reflection, I probably should have bought one as I’ll end up only missing four away games overall, but we can’t buy it in hindsight, and that still doesn’t look after the 10-15 away game types. 1 hour ago, L/H White said: FWIW, the timing thing with tickets appearing before 10, that's not a BWFC ticket office issue It could be, in so much as they can set the time they appear, but when it’s a matter of only a couple of minutes I think that it’s more likely to be a server timing issue. 1 hour ago, Not in Crawley said: One of the most common mistakes is that people think that when tickets are in your basket they are held - they aren't - which means they can be bought by other people, which is why you've got to be quick to get to purchase. So make sure you're all logged in with your TM payment details and account of else it'll take long and folk can be quicker purchasing, although it can also happen if you have one account but multiple broswers open to get tickets - use seperate machines or else the system might think you are a scalping bot - and on this issue scalping bots don't work on mobile devices so you are more likely to get tickets on a mobile than a laptop - the system prioritses mobile sales so its a smoother process. If you don't have account, you can lose things in your basket as they delete 'guest' accounts periodically. Don’t know if it works different for concerts and the like, but on Ticketmaster Sport if the ticket is in your basket then nobody else can click it until you delete it or it times out (not to be confused with the payment issue timing out). Even if somebody was stood at the ticket office window (when that was a thing), if the ticket is in a basket online then nobody else can click on it. @Zico Only difference I’ve had with NatWest is reinstalling the app and that seems to be done the trick so may work on RBS too Quote Link to comment Share on other sites More sharing options...
Leyther_Matt Posted February 8 Share Posted February 8 8 minutes ago, JOGLER said: But Shirley.... The only 'improvement' would be that once the system had detected that all the available tickets (2,200?) were in everyone's collective basket, then all other punters still trying to add tickets to their baskets, would be instantly shut down? If the ones who got to the basket stage subsequently didn't complete their purchase, then their unpurchased tickets would then become available again..... Meaning that someone who has maybe just logged on, gets to grab the newly available ticket(s)?..... Which is kind of what we've got already? Okay, perhaps people are getting to the basket stage and still losing out (I've been there) but, I know I'm repeating myself, if for example there is one ticket left and 10 people add it to their basket at exactly the same moment, how can the system cope other than to stop 9 of the people? You’re correct, see my post above. A particular ticket can only be in one single basket at a time. Quote Link to comment Share on other sites More sharing options...
Site Supporter Cheese Posted February 8 Site Supporter Share Posted February 8 (edited) 7 minutes ago, Leyther_Matt said: Cheese. Come on. This is an emotive subject. On reflection, I probably should have bought one as I’ll end up only missing four away games overall, but we can’t buy it in hindsight, and that still doesn’t look after the 10-15 away game types. Unfortunately, that's just the way it is. If you choose not to buy an Away ST, don't expect to get a ticket to every Away game - especially if it'll send your blood pressure through the roof when you miss out. Edited February 8 by Cheese Quote Link to comment Share on other sites More sharing options...
radcliffe white Posted February 8 Share Posted February 8 There you go cheese has spoken should’ve bought an AST you moaning fuckers😀 Quote Link to comment Share on other sites More sharing options...
Moderators Casino Posted February 8 Moderators Share Posted February 8 1 hour ago, Tonge moor green jacket said: My beef previously was about folk over-buying. As a technical bod, you may have an understanding as to whether too many folk trying to buy unnecessarily actually contributes to the system failing? who is trying to buy unnecessarily? none of us want to, i can assure you our travelling group has had on recent saturday aways an average of approx 15 (orient, northampton, carlisle) even more will go to blackpool but let say we need 15 firstly, one person can only buy 10 buying 10 is less likely to be succesful than buying 5 we arent in communication for those minutes or even seconds as tickets go on sale even if we were, you cant say, we are sorted, delete em as til youve had the confirmation email, it could crash its shit so if we need 15, 5 people play fastest finger first all trying to get 5 and im not going to apologise for that as everybody who travels with us has a season ticket until theres something better, you will have this issue, of, as you put it, overbuying Quote Link to comment Share on other sites More sharing options...
Site Supporter Cheese Posted February 8 Site Supporter Share Posted February 8 2 minutes ago, radcliffe white said: There you go cheese has spoken should’ve bought an AST you moaning fuckers😀 Not my opinion. Just a fact. Quote Link to comment Share on other sites More sharing options...
Moderators Casino Posted February 8 Moderators Share Posted February 8 15 minutes ago, Leyther_Matt said: Although BWFC set it up as sell 1st etc, it’s actually relevant to the block in each stand. The only other way to set it up would be as a seating plan but that could just be infuriating having people clicking seats at the same time. why cant they all go in 'sell 1st' pal? ive taken to knocking off only show tickets together as it is Quote Link to comment Share on other sites More sharing options...
tomski Posted February 8 Share Posted February 8 One way to sort this out. Quote Link to comment Share on other sites More sharing options...
Moderators Casino Posted February 8 Moderators Share Posted February 8 1 minute ago, tomski said: One way to sort this out. club shop Quote Link to comment Share on other sites More sharing options...
Site Supporter Tonge moor green jacket Posted February 8 Site Supporter Share Posted February 8 1 minute ago, Casino said: who is trying to buy unnecessarily? none of us want to, i can assure you our travelling group has had on recent saturday aways an average of approx 15 (orient, northampton, carlisle) even more will go to blackpool but let say we need 15 firstly, one person can only buy 10 buying 10 is less likely to be succesful than buying 5 we arent in communication for those minutes or even seconds as tickets go on sale even if we were, you cant say, we are sorted, delete em as til youve had the confirmation email, it could crash its shit so if we need 15, 5 people play fastest finger first all trying to get 5 and im not going to apologise for that as everybody who travels with us has a season ticket until theres something better, you will have this issue, of, as you put it, overbuying I understand your point. I asked Zico previously in a longer winded fashion- does this actually make the experience worse by overloading the system? Are you all effectively contributing to your own struggles? The other question I'd ask, is why do you have to try for such a large group together- of course it's good to be with your mates, but it is that important overall? Until some sort of points system is allocated, no one is going to be satisfied all of the time. Even then, there will still be disappointments. Quote Link to comment Share on other sites More sharing options...
tomski Posted February 8 Share Posted February 8 Just now, Casino said: club shop Fair point. Only 2 ways to sort this out. I think sadly the message is landing with folk that Neil thinks of you as a customer not a fan. Quote Link to comment Share on other sites More sharing options...
Ani Posted February 8 Share Posted February 8 24 minutes ago, JOGLER said: But Shirley.... The only 'improvement' would be that once the system had detected that all the available tickets (2,200?) were in everyone's collective basket, then all other punters still trying to add tickets to their baskets, would be instantly shut down? If the ones who got to the basket stage subsequently didn't complete their purchase, then their unpurchased tickets would then become available again..... Meaning that someone who has maybe just logged on, gets to grab the newly available ticket(s)?..... Which is kind of what we've got already? Okay, perhaps people are getting to the basket stage and still losing out (I've been there) but, I know I'm repeating myself, if for example there is one ticket left and 10 people add it to their basket at exactly the same moment, how can the system cope other than to stop 9 of the people? Going round in circles here. People are going to miss out. But a process that says you are ‘in’ then kicks you IMO is worse than one that simply says sorry you are too late. Also as mentioned why the sell first /second/third option ? I think the process and system could be improved. You seem happy. Quote Link to comment Share on other sites More sharing options...
Ani Posted February 8 Share Posted February 8 1 minute ago, tomski said: Fair point. Only 2 ways to sort this out. I think sadly the message is landing with folk that Neil thinks of you as a customer not a fan. Hence my original point has he ever been through the ‘customer experience’ or had it mystery shopped ? I get the fact it is a business but it does seem the use of ‘commercial’ and ‘community’ get dropped in when each one suits. I worked for a ‘community based investment business’ for 4 years and the conflict between ‘community’ and ‘commercial’ are virtually impossible to reconcile. Quote Link to comment Share on other sites More sharing options...
radcliffe white Posted February 8 Share Posted February 8 Just seen no direct trains still change at Preston Quote Link to comment Share on other sites More sharing options...
Not in Crawley Posted February 8 Share Posted February 8 24 minutes ago, Leyther_Matt said: Thought you’d be going to the Pleasure Beach, or are you not tall enough? Although BWFC set it up as sell 1st etc, it’s actually relevant to the block in each stand. The only other way to set it up would be as a seating plan but that could just be infuriating having people clicking seats at the same time. If the seats are in your basket, nobody else can select them. Cheese. Come on. This is an emotive subject. On reflection, I probably should have bought one as I’ll end up only missing four away games overall, but we can’t buy it in hindsight, and that still doesn’t look after the 10-15 away game types. It could be, in so much as they can set the time they appear, but when it’s a matter of only a couple of minutes I think that it’s more likely to be a server timing issue. Don’t know if it works different for concerts and the like, but on Ticketmaster Sport if the ticket is in your basket then nobody else can click it until you delete it or it times out (not to be confused with the payment issue timing out). Even if somebody was stood at the ticket office window (when that was a thing), if the ticket is in a basket online then nobody else can click on it. @Zico Only difference I’ve had with NatWest is reinstalling the app and that seems to be done the trick so may work on RBS too Maybe, don't know about TM Sport - I only work for theatre and concerts but I know its a problem with people in the past, not sure if the backend is any different. Quote Link to comment Share on other sites More sharing options...
Not in Crawley Posted February 8 Share Posted February 8 9 minutes ago, Ani said: Going round in circles here. People are going to miss out. But a process that says you are ‘in’ then kicks you IMO is worse than one that simply says sorry you are too late. Also as mentioned why the sell first /second/third option ? I think the process and system could be improved. You seem happy. To be fair - TM's whole system could be improved. That's the problem when one agent is to a lesser or greater extent a monopoly. Quote Link to comment Share on other sites More sharing options...
Leyther_Matt Posted February 8 Share Posted February 8 2 minutes ago, Cheese said: Not my opinion. Just a fact. Ignored my point about those who go to 10-15 games, mind. Also I missed the bit where returned tickets for rearranged games don’t count towards your permitted number or I’d have certainly done it. Just now, Casino said: why cant they all go in 'sell 1st' pal? ive taken to knocking off only show tickets together as it is Literally as basic as the seating plan is built block by block so sell first might be block A, sell second block B etc. Which means you could certainly come a cropper if you click sell sixth and that happens to be half of the size of the other blocks because of seg netting and the like so they’ve gone by the time you’ve then had chance to click in to another block. They could show it visually but then people would lose their minds trying to get seats together so probably best automated. I stopped doing the seats together thing after it worked for the Barnsley game. 1 minute ago, Not in Crawley said: Maybe, don't know about TM Sport - I only work for theatre and concerts but I know it’s a problem with people in the past, not sure if the backend is any different. Quite possible. A nature of sports grounds is that a double sell is considering quite a significant safety certificate breach that doesn’t apply to concert venues Quote Link to comment Share on other sites More sharing options...
Big E Posted February 8 Share Posted February 8 5 minutes ago, radcliffe white said: Just seen no direct trains still change at Preston No problems from the Mersey Rivera 😁 Quote Link to comment Share on other sites More sharing options...
Moderators Zico Posted February 8 Moderators Share Posted February 8 1 minute ago, Tonge moor green jacket said: I understand your point. I asked Zico previously in a longer winded fashion- does this actually make the experience worse by overloading the system? Are you all effectively contributing to your own struggles? The other question I'd ask, is why do you have to try for such a large group together- of course it's good to be with your mates, but it is that important overall? Until some sort of points system is allocated, no one is going to be satisfied all of the time. Even then, there will still be disappointments. it's irrelevant really it seems unable to process transactions in a timely manner once tickets are assigned and payment details entered it doesn't matter if someone is buying 1 or 10 arguably, if every person who wanted a ticket had 2 mates who also tried - so 3 people trying for 9 tickets rather than 1 for 3, then the server is busier, but it shouldn't make a difference really - servers on ticketing sites are able to deal with high volumes of users with load balancing and multiple servers and spreadiing the users around if required but can't blame folk for hedging their bets, and you certainly can't say "well it's your own fault for 3 of your trying instead of 1" simply due to high demand there is regardless it's luck of the draw even with the functionality of a queue in place and yes, you can buy an away ST if you want to avoid this and are able to commit to every away game and yes, I'm well aware I will more than likely miss out, i have done before, i will again it's just the aspect of letting you assign tickets in your basket, input payment, and then approve it, before than being booted off empyty handed that is frustrating coupled with the fact this has been going on a few seasons now and the club don't appear to be interested in loyalty schemes that most other clubs seem to have, they just don't seem arsed, and i'm not sure why Quote Link to comment Share on other sites More sharing options...
radcliffe white Posted February 8 Share Posted February 8 3 minutes ago, Big E said: No problems from the Mersey Rivera 😁 Absolute shit show nothern powerhouse Quote Link to comment Share on other sites More sharing options...
Mutley Posted February 8 Share Posted February 8 It’s a superb well oiled system we have now for getting away tickets. Nobody is over buying tickets for a laugh - it’s needed for a bigger group going. I do agree the club needs a loyalty scheme but I cannot see it happening at this level. The website is decent to be fair - saw someone mention about 2 years loyalty or something. Hindley whites go marching on. mut Quote Link to comment Share on other sites More sharing options...
Moderators Casino Posted February 8 Moderators Share Posted February 8 1 minute ago, radcliffe white said: Absolute shit show nothern powerhouse right cunty bollocks it could all go to shit for peterborough and stevenage, but so far this season, we have done ok only slight fuck up was being a few short for luton, wanted 14 i think, and were about 4 down however, im going to say i was wrong some scheme should be in place ive no idea what it looks like, but think of any poor fucker who did cambridge for his 10th of the season on the back of a ST and missed out for this its crackers Quote Link to comment Share on other sites More sharing options...
Moderators Casino Posted February 8 Moderators Share Posted February 8 and while i'm at it with shocking moments @Aniis spot on mr hart or mr TO manager needs to try his luck using the system if they come back and say its as good as it can be, i'd doubt their sanity, but fair enough i suppose when youre guaranteed a ticket if you want it, why worry so long as they all go Quote Link to comment Share on other sites More sharing options...
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